TERMS & CONDITIONS

BOOKING

A 50% deposit and signed contract is required to book custom calligraphy services. Full payment is due upon completion, and the client will receive a final invoice, based on the final numbers of items.

PAYMENT

Payment may be made with cash, cheque or via Interac e-transfer (joy@imaginejoy.com). Customers outside of Canada may pay via PayPal, noting that all prices are quoted in Canadian dollars. 

TEXT

Microsoft Word documents are preferred, and handwritten lists will not be accepted. Guest lists should be typed, alphabetized and numbered. The client is responsible for choosing the appropriate attributions for guests and making decisions regarding punctuation and abbreviations. For envelopes, please refer to the attached document for guidance regarding format.  If your guest list is currently in Excel, Joy has provided instructions on how to convert your spreadsheet to Word.

DESIGN PROCESS

For custom items such as chalkboards and illustrations, Joy will provide a sample for review and approval. Depending on the item, the client may have the option for up to 2 revisions of the design. Any additional design work will be billed at $50/hour. Last minute changes to the final text may be subject to additional hourly fees.

ONSITE WORK

Joy is available to work onsite for special events and to create large scale items such as chalkboards or signage.  Her hourly rate is $50/hour and travel fees may be assessed for jobs outside of Montreal’s city center.  A deposit and signed contract is required to reserve onsite dates.   

SHIPPING

All orders ship from Montréal, Québec.  Local customers are welcome to pick up their orders in person free of charge or request courier service for an additional fee.  Customers outside of Canada may be subject to duty, taxes and other customs fees as a result of their purchase.  imaginejoy calligraphie  cannot guarantee delivery dates for orders outside of Canada.

RETURNS

All sales are final.  Due to the custom services provided, imaginejoy calligraphie is unable to accept returns. However, any errors made by imaginejoy calligraphie will be redone at no cost to the client. If errors are due to typos in the client's text document, the client will be responsible for all costs related to the creation of new items.

INTELLECTUAL PROPERTY

Your purchase contains proprietary designs owned by imaginejoy calligraphie. You may not use these products, or any part of it, for commercial purposes. imaginejoy calligraphie must authorize use by any party other than you. All designs created by imaginejoy calligraphie as well as the images contained on this site are subject to copyright.  All reproductions or alterations, in part or in full, are prohibited.

 

FRANÇAIS